Everyone has ‘audit fatigue’ because repetitive auditing usually adds little incremental value – especially if the audits being done are of low quality, lack independence and/or tainted with integrity issues. Beyond this, many brand programs do not use audit report content in such a way that incentivizes or supports long term remediation. This is one reason new Mandatory Human Rights Due Diligence (mHRDD) laws require increased social audit program independence and due diligence with regards to remediation. Mosaic has designed a new program to respond to mHRDD requirements we call Independent Remediation Support Service (IRSS).
IRSS seeks to enhance the quality and independence of the social audits, bring deeper support and attention to the remediation and improvement process, and layer in the voice of workers as a tool for ongoing monitoring. Below is a detailed description of each step of the IRSS process.
- Step One: Audit Report Quality Assurance Review
- Equivalency
- Auditor diligence
- Independence
- Quality and thoroughness of findings
- Step Two: Management Interview & Enablement (virtual)
- Finding clarification
- Audit process feedback
- Mosaic RSR Platform Introduction
- Remediation process training (root cause analysis)
- Grievance mechanism systems training (mHRDD requirement)
- Step Three: Remediation Plan Development
- Short-term issue containment
- Long-term preventive action
- Evidence collection
- Step Four: Remediation Plan Review & Approval (virtual)
- Remediation plan review and discussion
- Meeting notes and feedback
- Plan approval and/or Follow-up actions
- Step Five: 12-month worker voice engagement
- Finding clarification
- Ongoing dashboard monitoring
- Red-Flag alerts with recommendation for further engagement